Refunds & Returns Policy
We are committed to providing all our customers with high-quality tableware and a pleasant shopping experience. This return and exchange policy clearly outlines the terms and conditions for returning and exchanging our products. By purchasing goods from our store, you agree to the following policy terms.
1. Conditions for Return and Exchange
We accept returns and exchanges for products that meet the following conditions:
Damaged Products: Plates, glassware, and kettles that are broken, cracked, or chipped during transportation, or bent or deformed cutlery sets.
Defective Products: Products with quality issues, such as uneven polishing, obvious scratches, missing parts, electroplating defects, or workmanship defects.
Wrong Item Received: The wrong style, size, color, or quantity was received due to our error.
Dissatisfaction with the Purchase: Customers who are not satisfied with the product style and return the unused product within the valid return period.
2. Return and Exchange Conditions and Non-Returnable Items
Basic Return and Exchange Conditions
All returned or exchanged items must be unused, unwashed, undamaged, and in brand new condition.
Items must be returned with their original packaging, foam, and accessories, and accessories must be complete and undamaged.
Return and exchange requests must be submitted within the specified return period.
Non-Returnable Items
Items that have been used, washed, soaked, or stored for an extended period and show obvious signs of use.
Items damaged by human error, such as those caused by collisions, drops, or bending.
Items missing original packaging, accessories, or parts that affect resale.
Items damaged due to improper use, high-temperature baking, or incorrect cleaning methods.
Requests submitted after the specified return period will not be accepted.
3. Return/Exchange Time Limit
All return/exchange requests must be submitted within 30 calendar days of receiving your package. Requests submitted after the 30-day deadline will not be accepted.
4. Detailed Return Process
Please follow these steps to complete your return request:
1. Contact Customer Service: Please send an email to our customer service email address, including your order number, photos of the product (product condition, packaging condition), and the reason for the return.
2. Await Confirmation: We will review your request within 3-5 business days and send you official return authorization and return address.
3. Packaging the Product: Please return the cutlery, plates, knives, forks, or glassware intact to their original packaging, ensuring adequate protection to prevent further damage during shipping.
4. Send the Package: Please send the package to our designated return address (12 America Ave, Lakewood, NJ 08701, United States).
5. Provide tracking number: Please provide the returned goods tracking number for verification.
6.Await refund processing: After receiving and inspecting your returned goods, we will proceed with the refund process.
5. Detailed Exchange Process
1. Submit an Exchange Request: Please contact our customer service within 7 days of receiving the item, explaining the reason for the exchange (e.g., damage, defect, incorrect style, etc.) and attaching photos of the original item.
2. Request Review: We will review your exchange request and confirm the item information.
3. Return the Original Item: Please return the item in its original packaging to our official return address (12 America Ave, Lakewood, NJ 08701, United States).
4. Inspect the Received Item: After receiving and confirming that the item meets the exchange criteria, we will arrange to send a new replacement item.
5. Send the New Item: We will send the replacement item within 3-5 business days and provide a new tracking number.
6. Detailed Refund Process
After receiving and inspecting your returned item and confirming that it meets the return criteria, we will complete the refund review within 3-5 business days.
All refunds will be returned to your original payment account.
7. Return and Exchange Shipping Fee Policy
We clearly define shipping fee responsibility based on different reasons for returns and exchanges:
Our Store Covers Shipping Fees (Free Returns)
Damage to goods during logistics transportation, product quality issues, wrong items shipped.
All returns and exchanges due to our store's responsibility will have their return shipping fees covered by us.
Customer Covers Shipping Fees
Personal reasons, such as dislike of the style, incorrect size, or unnecessary purchase.
Returns and exchanges due to customer's personal operational errors.
Returns and exchanges that meet the return and exchange conditions but are due to personal reasons will have their return shipping fees covered by the customer.
8.Order Cancellation Policy
We have a clear cancellation and refund policy to protect your shopping rights:
Full Refund Cancellation (Before Shipment)
Customers can cancel their orders at any time before shipment. All successfully cancelled orders that have not yet shipped are eligible for a 100% full refund, with no cancellation fees.
Cancellation After Shipment
Once an order has been processed, packed, and shipped, we will no longer support order cancellation. If you no longer need the item after receiving it or wish to return it, please strictly follow our official return and exchange policy to apply for a return, exchange, or refund.
9.Contact us
For any questions regarding orders, please contact us.
Store Name: Set Your Table NJ
Address: 12 America Ave, Lakewood, NJ 08701, United States
Phone: +17329875569
Email: info@setyourtablesnj.com
time zone：(GMT-05:00) Eastern Standard Time
Opening Hours:
Tuesday-Friday 10 am–6 pm
Saturday Closed
Sunday 11 am–6 pm
Response Time: We respond within 24 hours.