Payment Policy
Thank you for shopping on this website. This payment policy outlines the payment methods, transaction process, payment security, order confirmation rules, and frequently asked questions for all orders placed on this website. By placing an order, you agree to the following terms.
1. Accepted Payment Methods
🌟 American Express
🌟 Diners Club
🌟 Discover Card
🌟 JCB Card
🌟 Maestro Card
🌟Mastercard
🌟Visa Card
All payment methods we support are major global payment channels, ensuring a fast, stable, and secure payment transaction experience for our customers.
2. Payment and Settlement Process
Our order settlement and payment process is simple and standardized, with the following steps:
Step 1: Add Items and Checkout
Select your favorite tableware products (plates, cutlery, glassware, and other cutlery sets), add them to your shopping cart, and confirm the product style, quantity, and specifications before proceeding to the checkout page.
Step 2: Fill in Shipping Information
Please fill in an accurate and detailed shipping address, contact information, and postal code to ensure your order is delivered smoothly.
Step 3: Select Payment Method
Select one of the supported payment cards listed above and correctly enter the valid card information.
Step 4: Complete Payment and Order Settlement
After submitting payment, the system will automatically verify and deduct the corresponding order amount. After successful payment, your order will be placed in the processing queue.
Step 5: Order Processing and Shipping
Our team will verify your payment order within 24 hours, arrange product inspection and packaging, and complete the shipping according to the order sequence.
3. Payment Security
We highly value the payment and information security of every customer and have established a comprehensive security protection system:
Encrypted Transaction Technology: All payment channels on our website use advanced SSL encryption technology. All personal information and transaction data are fully encrypted during transmission, effectively preventing information leakage, interception, and tampering.
No Storage of Private Data: After a transaction is completed, we do not store your complete credit card number, CVV code, or other sensitive payment information, maximizing the protection of your privacy.
4. Order Confirmation
Order Confirmation Email Notification: After successful payment, the system will automatically send a formal order confirmation email to your registered email address. The email will include your order number, purchase details, payment amount, shipping address, and estimated delivery time.
Order Information Verification: After receiving the confirmation email, please carefully verify the order information. If there are any errors in product models, quantities, or shipping information, please contact our customer service within 24 hours for correction.
Invalid Unpaid Orders: To avoid invalid orders occupying your account, the system will automatically cancel unpaid orders within 24 hours.
Order Processing: Only orders with successful payment confirmation will be considered valid orders and will be arranged for subsequent packaging and shipping.
5. Common Payment Issues and Solutions
During the payment process, you may encounter the following common problems. We have compiled corresponding solutions for your reference:
Payment Failure: Common reasons include incorrect information, expired card, insufficient card balance, exceeding bank transaction limits, or network abnormalities. Solution: Please carefully check your card information, confirm card status and balance, switch to a stable network, or try using another supported payment card.
Deducted Payment but Order Not Paid: This situation is usually caused by network latency or system data synchronization failure. Solution: Do not make duplicate payments. Please wait 10-30 minutes for the system to automatically synchronize. If the order status is still abnormal, please contact our customer service and provide your payment record so that we can manually verify and resolve the issue.
Bank Rejects Payment: Some banks may block cross-border or online transactions for security reasons. Solution: Please contact your issuing bank to confirm and remove the transaction limit restriction, then try making the payment again.
Duplicate Payment: Due to repeated page refreshes or repeated submissions, duplicate charges may occur. Solution: We regularly check all duplicate payment records. After verification, we will refund the full amount of the duplicate charge to your original payment account within 3-5 business days.
Order Frozen After Payment: Orders may be frozen due to system risk review and abnormal transaction judgment. Solution: Please actively cooperate with our customer service to provide the necessary verification information. We will complete the review and unfreeze the order within 24 hours.
6.Contact us
For any questions regarding orders, please contact us.
Store Name: Set Your Table NJ
Address: 12 America Ave, Lakewood, NJ 08701, United States
Phone: +17329875569
Email: info@setyourtablesnj.com
time zone：(GMT-05:00) Eastern Standard Time
Opening Hours:Â
Tuesday-Friday 10 am–6 pm
Saturday Closed
Sunday 11 am–6 pm
Response Time: We respond within 24 hours.